Question 1

How long is detoxification?

Accepted Answer

The nature of your alcohol or drug abuse will determine the length of the detox. Typically it is anywhere between 3-10 days depending on the substances that have been abused, time using those substances, route of administration. All of these things can play a part in determining the length of a detox. However, we promise to make the client as comfortable as possible throughout the whole process.

Question 2

How long is inpatient residential treatment?

Accepted Answer

Residential inpatient treatment can last anywhere between two weeks to three months. The length of your stay is determined by the level of care you need. Our goal is to get you as much time needed as possible. This is determined by the Clinical Team and the progress of the client.

Question 3

How often will I receive individual therapy?

Accepted Answer

Individual therapy will happen two to three times weekly as needed determined by the clinical team. Individual therapy is a big part of long-term recovery and can be requested more frequently depending on acuity.

Question 4

Is my treatment confidential?

Accepted Answer

Treatment is fully confidential. The only ones allowed access to a client’s treatment documents are the individuals themselves or parties put on consent which is determined by the client.

Question 5

Do you accept insurance?

Accepted Answer

Yes, most large insurance carriers are accepted. An admissions specialist can help navigate the logistics of admissions.

Question 6

What are your private pay costs?

Accepted Answer

Cost is determined on level of care admitted into as well as treatment length. Please contact an admissions specialist today for more information.

Question 7

Can I bring my pet?

Accepted Answer

This depends on the certifications attached to a client’s pet. There is a difference between an emotional support animal (ESA) and a Service Animal. All pet admittance inquiries can be directed towards an admissions specialist.

Question 8

Do I need to bring my medications that I am prescribed?

Accepted Answer

Yes, please be sure to bring medications. However, medications may be subject to confiscation and/or re-evaluation based on medical and psychiatric recommendations.

Question 9

How do I tell my loved ones where I am going?

Accepted Answer

This varies depending on the situation. We understand that this process can be delicate and are available to walk the client and family through this challenging process.

Question 10

How do I tell my boss/ job where I am going?

Accepted Answer

This varies depending on the job. FMLA paperwork can be submitted on behalf of the client from Hillcrest Recovery. Leaves of absence for medical issues can also be granted depending on the job.

Question 11

What if I have legal issues?

Accepted Answer

We can work with the court system and are willing to submit any paperwork that’s needed for a client’s treatment. Submitting admittance, progress, and completion letters to the court are no problem for us.

Question 12

Will my job find out I am in treatment?

Accepted Answer

All records are confidential, so your job won’t know that you’re in treatment and have been treated in the past.

Question 13

Can my family come visit me?

Accepted Answer

After detox, our clinical team may allow family visitation when deemed appropriate.

Question 14

Am I allowed to call friends or family from the facility?

Accepted Answer

Yes. Once the residential phase has been reached, cell phone usage will be permitted.

Question 15

Do the clients get to leave the facility/ are there any outings?

Accepted Answer

Yes. Clients leave the facility for medical appointments. Clients may also leave the facility for group outings such as activities. However, clients are not allowed to be off site without staff supervision.

Question 16

Am I allowed to smoke cigarettes/vape?

Accepted Answer

Yes, all tobacco products are allowed in designated smoking areas.

Question 17

Can I park my car at the facility?

Accepted Answer

Arrangement of the client’s vehicle can be made with our admissions specialist. Our goal is to make the admissions process as seamless and simple as possible and understand that logistics are sometimes part of this process.

Question 18

Do I get to keep my wallet and money while at the facility?

Accepted Answer

You may bring your wallet, money and any other personal property on site. However, these items are subject to being locked up.

Question 19

If I fly from a different state, will Hillcrest pick me up/take me back to the airport once treatment is over?

Accepted Answer

Yes. Our operations staff is available for airport transportation. Typically, you can find our dedicated staff holding a sign to welcome you!

Question 20

Am I allowed to work while in treatment? Can I bring my laptop?

Accepted Answer

Yes. We understand that sometimes work responsibilities can’t be compromised. Our admissions specialists will coordinate a pre-admission agreement to ensure that work is not jeopardized.